BPO Services
Welcome to Altura Connect, your trusted partner in Business Process Outsourcing (BPO) services. Our expertise spans across various industries, offering tailored solutions to enhance your business operations, improve efficiency, and reduce costs. With a team of experienced professionals and cutting-edge technology, we are committed to delivering excellence.
Our Solutions
In today’s rapidly evolving market, businesses must anticipate customer needs and respond with both empathy and efficiency. Our solutions blend human skills with advanced digital technologies to meet this challenge head-on.
The fusion of human intuition and cutting-edge technology allows us to foresee customer requirements and address them promptly and compassionately. This essay delves into how our approach empowers us to elevate the customer experience by integrating these essential elements seamlessly.
Cora Customer Support
Optimize self-service, integrate omnichannel interactions, and empower agents with insights they need with our Cora Customer Support solution.
Experience transformation
Improve customers’ interactions with your brand and agents’ interactions with your customers using our research-centric design methodology to streamline your sales and service processes.
Collections
With a personalized collections strategy, omnichannel outreach, integrated self-service, and seamless payment options, we deliver the greatest value for our clients.
Work-from-home enablement
Enable endpoint security, control, and governance in the digital workplace with our suite of secure, on-cloud solutions and pretrained artificial intelligence (AI) accelerators.
Self-serve enablement and optimization
From online portals to generative AI offerings that deliver brilliantly human interactions, empower your customers and reduce friction with our custom, self-service solutions.
Workforce management
Manage fluctuations in demand using our analytics solutions to predict staffing needs and robotic process automation to augment capacity.
Service-to-sales support
Empower your call center agents to recommend relevant products and services to your customers in real time with our analytics and generative AI-powered solutions.
Conversational AI
Make every agent your best agent. Maximize call center effectiveness and efficiency with our conversational AI solutions powered by generative AI.
Omnichannel customer support
Provide customers with 24/7 multilingual support through the channel of their choice. Our global contact centers double as a social media command center to help you better understand your customers.
Speech analytics
Automatically monitor, record, and analyze 100% of your customer calls to enhance agent performance, ensure compliance, boost customer experience, and obtain key insights to drive marketing and sales.
Predictive Net Promoter Score
Turn your customers into advocates using our predictive NPS framework, which allows you to process and model structured and unstructured data for your entire customer base, even without a survey.
Contact center predictive
Shift from reactive to proactive and predictive customer care, and delight your customers at each step. We embed technologies such as generative AI to improve self-service, increase first call resolution, drive cross-channel usage, and more.
DRIVEN BY COMMITMENT POWERED BY HUMAN + TECH
We are bringing brands closer to their customers for the past 35 years, with innovative AI technology and the power of human connect through myriad outsourcing services. From development to deployment, we as a BPM company, strengthen this commitment with our 17K+ strong support experts working across 30+ locations in 15 countries : United States, UK, Albania, Morocco, India, Philippines, Colombia, Canada, Jamaica, El Salvador, Thailand, Mexico, Kosovo, Belize and Indonesia. We cater to various customer engagement solution outsourcing needs of brands from different industries and are committed to deliver excellence.
Why Altura Connect
As a leader in customer care, we drive end-to-end transformation through operational excellence and advanced technologies. Using AI, automation, and predictive analytics, we enhance every stage of the customer journey, providing personalized, proactive, and anticipatory service. Our technology, including intelligent chatbots and predictive tools, empowers us to deliver exceptional customer experiences and foster loyalty.
We focus on creating a customer-centric experience by deeply understanding customer needs and preferences, offering omnichannel support, self-service options, and proactive engagement. Our goal is to exceed expectations, build trust, and promote advocacy at every touchpoint.
To ensure sustainability, we optimize costs through operational efficiencies and technological innovations. By automating routine tasks and optimizing resource allocation, we enhance productivity and reduce costs while maintaining high-quality service.
Our commitment extends beyond transactions to building enduring relationships and sustainable growth. Integrating operational excellence with technology, we continuously improve and innovate, driving customer satisfaction, operational efficiency, and cost savings. This transformation elevates the customer experience and fuels our success in a competitive marketplace.